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Below are two samples of letters you may
wish to send to Firestone and to Ford if you
have any difficulty getting your tires
replaced under the current recall. Be sure to
include your full address and your telephone
number so Firestone or Ford can easily contact
you.
August 10, 2000
Customer Service Department
Bridgestone/Firestone, Inc.
50 Century Blvd.
Nashville, TN 37214
Re: Explorer/Firestone tires ATX, ATX II, and
Wilderness AT
To Whom it May Concern:
I own a vehicle equipped with a form of the
tires referenced above. I am aware of the
pending recall of these tires and the recent
media reports of actual accidents involving
deaths and serious injuries associated with
failures of these tires.
I want my tires replaced immediately. This is
a serious problem and I want to ensure that my
family is not unreasonably exposed to death or
serious injury by these tires. Please
immediately advise me where I can have these
tires replaced free of charge.
Signed: Vehicle Owner/Customer
August 10, 2000
Customer Service Department
Ford Motor Company
Parklane Towers West, Suite 1400
3 Parklane Boulevard
Dearborn, MI 48126
Re: Explorer/Firestone tires ATX, ATX II, and
Wilderness AT
To Whom it May Concern:
I own a vehicle equipped with a form of the
tires referenced above. I am aware of the
pending recall of these tires and the recent
media reports of actual accidents involving
deaths and serious injuries associated with
failures of these tires.
I want my tires replaced immediately. This is
a serious problem and I want to ensure that my
family is not unreasonably exposed to death or
serious injury by these tires. Please
immediately advise me where I can have these
tires replaced free of charge.
Signed: Vehicle Owner/Customer
Below is a sample of a form you should try to
get signed by a Firestone or Ford dealer if
you have your tires inspected and are NOT able
to get replacement tires at that time.
August 10, 2000
To whom it may concern:
Today we inspected the tires on a
_________________
_____________________________ (vehicle make,
model and year), vehicle identification number
____________________ with ________________
miles. At this time Firestone is not willing
to provide replacement tires at no charge.
We inspected the tires and hereby certify that
they are safe from tread separation for
another __________ miles. I personally
certify, as manager of this Firestone tire
store, that the potential for tread separation
on ATX and AT Wilderness tires can be
anticipated and predicted by a visual
inspection. I personally certify on the basis
of my professional experience, and
Bridgestone/Firestone certifies, that these
tires are safe from tread separation, under
normal use, for an additional ___________
miles. I personally, and the corporation
Bridgestone/Firestone, accepts responsibility
for any injuries that occur as a result of
tread separation on these tires.
Signed: Dealer or Store Manager
Below is a sample of a form you should try to
get signed by a Firestone or Ford dealer if
you have your tires inspected and ARE able to
get replacement tires at that time.
August 10, 2000
To Ford Explorer Owner:
As an official representative of
__________________________, we today (date)
________________ replaced the recalled
Firestone ________ tires on model
______________________, vehicle identification
number _________________.
We replaced the recalled tires with
_________________ size tires, model
______________________, manufactured by
________________________________.
The vehicle manufacturer recommends that these
tires be inflated to
_________________________.
The tire manufacturer recommends that these
tires be inflated to __________.
Signed: Dealer or Store Manager
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